Delivery & Returns


Delivery
  • South Korea - Free ground shipping (2-3 day delivery) on all orders.
  • International - Flat shipping $25 (5-7 day delivery) on all orders below $500 in total.
  • Free worldwide shipping on orders over $500 in total.
  • Customers are responsible for any import customs duties if imposed for international delivery.
  • We ship Monday to Friday excluding public holidays for international delivery.
  • When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
  • When your order is shipped, we will send you a confirmation email with the tracking information.
  • Delivery times are estimates and start from the date of dispatch. We cannot be responsible for any delays that may occur after we ship.
  • If you have any questions regarding shipping please contact us at info@subinhahn.com
 
Returns / Refunds
  • For returns to be accepted, the item must be delivered back to the original address within 14 days from the day you receive your order. Please refer to the receipt included in the package for the return address.
  • Return shipping must be arranged and paid by the customer (both domestic and international) as we are unable to provide free shipping labels. If you wish to arrange returns, please contact us by email: info@subinhahn.com and notify us in advance.
  • Please make sure your return label has tracking information available. We will not be responsible if your return package is lost on the way for any reason.
  • In order to be eligible for refund, all returned item must be shipped back in its original packaging. Any returns that are damaged, worn or without the original labels and tags will not be accepted and may be shipped back to you.
  • Once we receive the returned item and determine the item is in its original condition after examination, we will send you a refund via PayPal. Original shipping fees will not be refunded.
  • Returns without prior notification will not be accepted and will be returned to the sender.
  • All made-to-order items and custom orders are final sale and non-refundable.